Return Policy

The Return Policy and Buyer Guarantee ensures that you have complete peace of mind when making a purchase on melteddiscoball.com. All sales are final and non-refundable on all items. The Buyer Guarantee has you covered in the event that your item:

  1. Does not arrive
  2. Is materially different than described
  3. Is broken during transit

Attention! Claims for damage in transit are accepted only if the buyer has a video of the unpacking of the product, which shows the entire unpacking process and the condition of the product and packaging.

For shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact us if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer’s original purchase price + taxes if applicable. For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid) is received. The buyer may also be responsible for the packing charges. Buyers may not be reimbursed for returns that are not received in original condition. When contacting us to initiate a return, please include:

  • The reason for the return.
  • Your order # (you can find this in your order confirmation email).
  • Your phone number.
  • If the item arrived damaged, photos of the damaged item, packaging and shipping label.
  • Once we review your return request, we will contact you with further instructions.

Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned. To protect yourself from disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions (via WA) about the item to ensure satisfaction before completing the purchase online.

To start the process of returning please contact us by Contact Form on our Site


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