FAQ

IMPORTANT INFORMATION: 

All items are hand-crafted making them unique and therefore the colours of the product ordered may vary slightly from those shown in the image. Thank you for your understanding. Also, all items are intended for interior decoration. In fact, UV rays and differences in temperatures can damage the objects.

PACKING & SHIPPING

For all package shipments we are responsible for ensuring that each item is safely packed to prevent against damage in transit. As well the we are responsible for all packing costs and any shipping related damage that results from improper or insufficient packing. We ensure that your package arrives safely and on time with these packaging rules:

  • Using a rigid box (plywood box + cardboard box)
  • Wrapping all items separately
  • Using adequate cushioning material (bubble wrap or similar cushioning material)
  • Using strong tape designed for shipping

We ship worldwide with our high professional partner FedEx

PAYMENTS, TAXES & DUITES

The buyer only pays for the product and its door-to-door delivery. This product comes from Indonesia and cost does not include customs duties and taxes in the buyer’s country. If the product is subject to duties and / or taxes, they will be additionally billed directly to the buyer by FedEx

RETURNS & REFUNDS

The Return Policy and Buyer Guarantee ensures that you have complete peace of mind when making a purchase on melteddiscoball.com. All sales are final and non-refundable on all items. The Buyer Guarantee has you covered in the event that your item:

  1. Does not arrive
  2. Is materially different than described
  3. Is broken during transit

Attention! Claims for damage in transit are accepted only if the buyer has a video of the unpacking of the product, which shows the entire unpacking process and the condition of the product and packaging.

For shipping orders, buyers have 48 hours after delivery to inspect their item(s) and contact us if they wish to return an item. The buyer is responsible for the outbound and return shipping charges, and they will be deducted from the buyer’s original purchase price + taxes if applicable. For Parcel returns, buyers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid) is received. The buyer may also be responsible for the packing charges. Buyers may not be reimbursed for returns that are not received in original condition. When contacting us to initiate a return, please include:

  • The reason for the return.
  • Your order # (you can find this in your order confirmation email).
  • Your phone number.
  • If the item arrived damaged, photos of the damaged item, packaging and shipping label.
  • Once we review your return request, we will contact you with further instructions.

Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the buyer is responsible, will be processed upon confirmation that the item has been safely returned. To protect yourself from disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions (via WA) about the item to ensure satisfaction before completing the purchase online.

BUYER GUARANTEE

The Buyer Guarantee ensures that you have complete peace of mind when making a purchase on melteddiscoball.com. The Buyer Guarantee has you covered in the event that your item:

  1. Does not arrive
  2. Is materially different than described
  3. Is broken during transit

Attention! Claims for damage in transit are accepted only if the buyer has a video of the unpacking of the product, which shows the entire unpacking process and the condition of the product and packaging.

All sales are final and non-refundable on all items. Buyer Guarantee apply only to purchases made using melteddiscoball.com. To get started, reach out to Customer Support within 48 hours of delivery. Our customer support team is here 7 days a week, and we will work to resolve any disputes as quickly as possible. We won’t leave you hanging.

CARE

Clean the item gently with a soft cloth. Do not use abrasive detergents, products or accessories. Also, all items are intended for interior decoration. In fact, UV rays and differences in temperatures can damage the object.

PROP 65

⚠️WARNING: The body of product made from polyester resin. Wherefore it can expose you to chemicals including styrene, which is known to the State of California to cause cancer and birth defects or other reproductive harm. For more information go to P65Warnings.ca.gov.


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